Refund and Returns Policy

Last Updated: 2 October 2026

At Ammu Abhiruchulu, we take care to prepare and pack our products properly before dispatch. Since many of our products are food items and hygiene-sensitive, returns are limited.

1. Returns

Due to the nature of food products, we generally do not accept returns once an order has been delivered.

A return or replacement may be considered only if:

  • You received the wrong product
  • The product was damaged during transit
  • The package was opened or tampered with before delivery
  • The product has a genuine quality issue

2. Reporting an Issue

If you receive a damaged, incorrect, or defective product, please contact us within 24 hours of delivery.

You may be asked to provide:

  • Order number
  • Photos of the outer package
  • Photos of the product
  • Unboxing video, if available
  • Details of the issue

Requests made after 24 hours may not be eligible for replacement or refund.

3. Replacement

If your request is approved, we may provide a replacement depending on product availability and the nature of the issue.

Replacement will generally be offered for:

  • Wrong product delivered
  • Product damaged during transit
  • Verified packaging or quality issue

4. Refunds

If a replacement is not possible, an eligible refund may be processed.

Approved refunds will be sent to the original payment method or through another mutually agreed method.

Refund processing time may depend on the payment gateway or bank.

5. Non-Returnable Cases

Refunds or replacements may not be provided for:

  • Change of mind
  • Taste preference
  • Incorrect product ordered by the customer
  • Incorrect delivery address provided by the customer
  • Customer refusing delivery without a valid reason
  • Product damaged due to improper storage after delivery
  • Products consumed or substantially used
  • Issues reported after the allowed reporting period

6. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been prepared or dispatched, cancellation may not be possible.

If a prepaid order is cancelled before processing, an eligible refund will be issued.

7. Failed or Returned Deliveries

If an order is returned because of:

  • Incorrect address
  • Customer unavailability
  • Incorrect phone number
  • Refusal to accept the parcel

shipping charges may be deducted from the refund, and re-shipping charges may apply.

8. Missing Items

If any item is missing from your order, contact us within 24 hours of delivery with order details and supporting photos or video.

After verification, we may send the missing item or provide an appropriate refund.

9. Contact Us

For returns, replacements, cancellations, or refund-related questions:

Ammu Abhiruchulu
Phone: +91 73862 53709
Email: andhraammai0507@gmail.com

Customer Support: 10:00 AM – 10:00 PM

Address:
KLR Venture, Sree Colony Phase 2,
Road No. 1, Medchal–Malkajgiri District,
Hyderabad, Telangana – 501401, India

FSSAI: 23625029002630
Udyam Registration: UDYAM-TS-20-0135309